Retail sales complaints in the time of coronavirus

Taylor Wessing focuses on key aspects regarding legal complaints about goods purchased in brick-and-mortar stores and online. The Consumer Protection Act continues to govern such complaints about goods and services, although various special measures are in place due to the coronavirus pandemic.

Here, Markéta Deimelová explains the possibilities for lodging complaints provided by the Czech legal system during this exceptional period. She outlines the rights of customers and obligations of sellers, clarifies the terms of the right to extend the warranty period, and draws particular attention to complaints about goods purchased online.