11 June 2018
International law firm Taylor Wessing has been awarded Best Client Initiative at The Legal Education (LETG) and Training Group Awards for its Strategic Client Programme.
The LETG awards recognise firms leading in the legal industry for Learning and Development excellence.
Taylor Wessing's Strategic Client Programme is a project that reinvents the firm's approach to client relationship management. Working together on relationships encourages collaboration, referrals and reciprocity.
This demonstrates that real client focus is hardwired into the firm's culture as a key strategic business pillar. The aim of the Strategic Client Programme was to build excellence in truly international client relationships, and differentiate on quality of service and advice. These were the main reasons for the judges decision and give the firm a secure foundation for future success.
Wendy Tomlinson, Head of Talent Advisory and Development commented:
"The Taylor Wessing Strategic Client Programme takes a holistic approach to how we manage the client experience, analysing every client touch point. We ask what do our clients value, how do we perform, what can we do better? We have worked closely with our BD colleagues to develop this programme and its success speaks for itself. We are thrilled to have won this award."
This is the third legal training award that the firm has been recognised for in two months, having won Best Communication at the HR in Law awards and the Best Trainer Award by LawCareers.net for the second year running.
by multiple authors