Berlin and New York-based Parloa, an innovation driver in AI-powered customer service, has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst have been leading the round with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.

General Catalyst was advised on all legal aspects of the transaction by a Taylor Wessing team led by Berlin-based Corporate Technology / Growth VC partner Dr Norman Röchert.

Parloa was founded in Berlin in 2018 by Malte Kosub and Stefan Ostwald with the goal of transforming customer service for businesses by Agentic AI. Parloa launched its AI Agent Management Platform (AMP) – the industry's first artificial intelligence platform designed specifically for customer contact in companies – and quadrupled its revenue driven by growing demand for customer service modernisation, particularly in e-commerce and retail, financial services, and travel and hospitality. 

General Catalyst is a global investment and transformation company that partners with the world’s most ambitious entrepreneurs to drive resilience and applied AI, which supports founders with a long-term view who challenge the status quo, partnering with them from seed to growth stage and beyond.

With offices in San Francisco, New York City, Boston, Berlin, Bangalore, and London, General Catalyst has supported the growth of 800+ businesses, including Airbnb, Anduril, Applied Intuition, Commure, Glean, Guild, Gusto, Helsing, Hubspot, Kayak, Livongo, Mistral, Ramp, Samsara, Snap, Stripe, Sword and Zepto.

Legal advisor General Catalyst
Taylor Wessing Germany: Lead Dr Norman Röchert (partner), Jasmin Bechtold (associate), Felix Paul (professional support lawyer), all corporate technology/growth VC; Caroline Bunz (associate, IP/IT), all Berlin