作者

Christopher Jeffery

合伙人

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Siân Skelton

合伙人

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Graham Hann

合伙人

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作者

Christopher Jeffery

合伙人

Read More

Siân Skelton

合伙人

Read More

Graham Hann

合伙人

Read More

2015年3月30日

Selling to UK consumers – 2 / 5 观点

Consumer Rights Act – Services

  • Briefing

What are the rules on selling to UK consumers? As part of a series of articles on UK consumer protection law, we look at the Consumer Rights Act 2015 provisions on selling services to consumers.

Statutory rights and remedies related to consumer contracts for the supply of services are dealt with in Part 1 of the Consumer Rights Act 2015 (CRA).

What is a service contract?

Service contracts are contracts under which a trader agrees to supply services to a consumer other than employment or apprenticeship contracts.

What are the statutory rights and remedies?

The consumer has a number of rights which will be implied into the contract if not dealt with expressly.

Different rights attract different remedies which themselves vary depending on the nature of the contract. Remedies under the CRA are in addition to other remedies such as damages which may be available, but a consumer cannot recover more than once for the same loss.

Table

What remedies are available under the CRA?

  • The right to ask for repeat performance – where the consumer requests this, it must be completed at the trader’s cost within a reasonable time and without significant inconvenience to the consumer.
  • The right to a price reduction (or refund) up to the full contract price. Where the consumer has both the right to ask for repeat performance and the right to a price reduction, the consumer is only entitled to a price reduction where repeat performance is impossible or has not been completed by the trader within a reasonable time and without significant inconvenience to the consumer.

本系列内容

技术、媒体与通信 (TMC)

Consumer Rights Act – Goods

Briefing

作者 作者

技术、媒体与通信 (TMC)

Consumer Rights Act – Services

Briefing

作者 作者

技术、媒体与通信 (TMC)

Consumer Rights Act – Digital content

Briefing

作者 作者

技术、媒体与通信 (TMC)

Consumer Rights Act – Unfair contract terms

Briefing

作者 作者

技术、媒体与通信 (TMC)

The Consumer Contracts Regulations

In-depth analysis

作者 作者

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